<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//NLM//DTD JATS (Z39.96) Journal Publishing DTD v1.3 20210610//EN" "JATS-journalpublishing1-3.dtd">
<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">edscience</journal-id><journal-title-group><journal-title xml:lang="ru">Образование и наука</journal-title><trans-title-group xml:lang="en"><trans-title>The Education and science journal</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">1994-5639</issn><issn pub-type="epub">2310-5828</issn><publisher><publisher-name>RSVPU</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.17853/1994-5639-2022-4-112-139</article-id><article-id custom-type="elpub" pub-id-type="custom">edscience-2675</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>УПРАВЛЕНИЕ ОБРАЗОВАНИЕМ</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>MANAGEMENT OF EDUCATION</subject></subj-group></article-categories><title-group><article-title>Психометрическое исследование: валидация инструмента оценки качества школьного образования</article-title><trans-title-group xml:lang="en"><trans-title>A psychometric study: The validation of a school quality assessment tool</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0002-8565-7268</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Бербар</surname><given-names>X.</given-names></name><name name-style="western" xml:lang="en"><surname>Berbar</surname><given-names>H.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Бербар Хичам – педагогический инспектор, аспирант (обучение образовательному инжинирингу и научной дидактике), факультет наук Ben M’sik</p><p>г. Касабланка</p></bio><bio xml:lang="en"><p>Hicham Berbar – Pedagogical Inspector of Education, PhD Student (Training in Educational Engineering and Science Didactics), Faculty of Sciences of Ben M’sik</p><p>Casablanca</p></bio><email xlink:type="simple">hichamberbar00@gmail.com</email><xref ref-type="aff" rid="aff-1"/></contrib><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0002-0008-6145</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Лотфи</surname><given-names>C.</given-names></name><name name-style="western" xml:lang="en"><surname>Lotfi</surname><given-names>S.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Лотфи Саид – доктор наук (обучение образовательному инжинирингу и методологии исследований), директор исследовательской лаборатории</p><p>г. Касабланка</p></bio><bio xml:lang="en"><p>Said Lotfi – Dr. Sci. (Training in Educational Engineering and Research Methodology), Director of a Research Laboratory</p><p>Casablanca</p></bio><email xlink:type="simple">lotfisaid@gmail.com</email><xref ref-type="aff" rid="aff-2"/></contrib><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Эссауди</surname><given-names>М.</given-names></name><name name-style="western" xml:lang="en"><surname>Essaoudi</surname><given-names>M.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Эссауди Мохамед – доктор технических наук</p><p>г. Рабат</p></bio><bio xml:lang="en"><p>Mohamed Essaoudi – Dr. Sci. (Engineering Science), Quality Audit Specialty</p><p>Rabat</p></bio><email xlink:type="simple">essaoudimohamed@gmail.com</email><xref ref-type="aff" rid="aff-3"/></contrib><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0002-9262-2223</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Талби</surname><given-names>М.</given-names></name><name name-style="western" xml:lang="en"><surname>Talbi</surname><given-names>M.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Талби Мохаммед – доктор наук (государственные науки, оценка процессов анализа и образовательных систем)</p><p>г. Касабланка</p></bio><bio xml:lang="en"><p>Mohammed Talbi – Dr. Sci. (State in Sciences, Evaluating Analysis Processes and Educational Systems)</p><p>Casablanca</p></bio><email xlink:type="simple">talbi.uh2c@gmail.com</email><xref ref-type="aff" rid="aff-1"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru">Университет Хасана II<country>Марокко</country></aff><aff xml:lang="en">Hassan II University<country>Morocco</country></aff></aff-alternatives><aff-alternatives id="aff-2"><aff xml:lang="ru">Высшая нормальная школа, Университет Хасана II<country>Марокко</country></aff><aff xml:lang="en">Normal Superior School, Hassan II University<country>Morocco</country></aff></aff-alternatives><aff-alternatives id="aff-3"><aff xml:lang="ru">Учебный центр по подготовке педагогических инспекторов<country>Марокко</country></aff><aff xml:lang="en">Inspectors Training Center for Teaching<country>Morocco</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2022</year></pub-date><pub-date pub-type="epub"><day>13</day><month>04</month><year>2022</year></pub-date><volume>24</volume><issue>4</issue><fpage>112</fpage><lpage>139</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Бербар X., Лотфи C., Эссауди М., Талби М., 2022</copyright-statement><copyright-year>2022</copyright-year><copyright-holder xml:lang="ru">Бербар X., Лотфи C., Эссауди М., Талби М.</copyright-holder><copyright-holder xml:lang="en">Berbar H., Lotfi S., Essaoudi M., Talbi M.</copyright-holder><license license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://www.edscience.ru/jour/article/view/2675">https://www.edscience.ru/jour/article/view/2675</self-uri><abstract><sec><title>Введение</title><p>Введение. Оценка школьного образования является сложным процессом, и в настоящее время это один из центральных приоритетов в системах образования с различными видами практики и многочисленными субъектами. Она затрагивает многие аспекты: учителей, учреждения, обучение, управление, политику в области образования и дизайн. Таким образом, необходимо сначала подумать о регулировании показателей, которые будут служить системой оценки/санкционирования измеряемого таким образом качества.</p></sec><sec><title>Цель</title><p>Цель. Основная цель – построить шкалу для оценки педагогического и административного качества средних школ. Построение такой системы на основе показателей, которые позволили бы засвидетельствовать качество, остается сложной задачей. В этом контексте авторы оптимизировали и утвердили последовательную систему оценки показателей (Система оценки качества школы – SEQES), основанную на строгих научных исследованиях, оценивающих качество школы, и провели эксперимент с 196 участниками и исходными лицами (администраторы школ, учителя, педагогические инспекторы, представители руководства и отделов планирования).</p><p>Методология и методы исследования. Разработка и утверждение данной оценочной шкалы осуществлялись на основе теории измерения Черчилля (1979) и методологического процесса, состоящего из многочисленных этапов анализа и эмерджентной категоризации пунктов, шкалирования, уточнения и полевого тестирования.</p><p>Результаты и научная новизна. В исследовательском факторном анализе принялиучастие 196 заинтересованных лиц, и первоначально он дал результаты по 153 пунктам из 289. Сформулированы качественные этапы (интервью с членами аудиторских ячеек, методики: фокус-группа, TGN, TRIAGE) и количественные (исследовательский факторный анализ). Результаты позволили определить шкалу из 7 измерений и полей из 37 пунктов с учетом теоретических, эмпирических и методологических принципов.</p></sec><sec><title>Практическая значимость</title><p>Практическая значимость. Эта оценочная шкала является инструментарием, который может использоваться для создания эталонной системы для систематической внешней оценки качества на национальном уровне, лицами, принимающими решения, а также инспекционными органами и руководителями учебных заведений.</p></sec></abstract><trans-abstract xml:lang="en"><sec><title>Introduction</title><p>Introduction. School evaluation is a complex process, and it is now a central priority for education systems with varied practices and multiple actors. It affects many aspects: teachers, institutions, training, management, educational policies, and design. Thus, it is necessary to think first about the regulation of the indicators that will serve as a system of valuation/sanction of the quality measured.</p></sec><sec><title>Aim</title><p>Aim. The present research aims to construct a grid for evaluating pedagogical and administrative quality of secondary school. Furthermore, producing a quality evaluation system based on indicators to allow quality to be witnessed remains a challenge. We have optimized and validated a coherent evaluation system of indicators (School Quality Assessment System SEQES). It is based on rigorous scientific research, evaluating school quality and testing with 196 stakeholders (school administrators, teachers, educational inspectors, and planning).</p><p>Research methodology and methods. The design and validation of this evaluation grid were carried out based on Churchill’s (1979) theory of measurement with a methodological process of numerous steps of analysis and emergent categorisation of items, scaling, refinement, and field testing.</p><p>Results and scientific novelty. The exploratory factor analysis (EFA) was administered to 196 stakeholders and initially yielded 153 items from 289. They articulated qualitative steps (interviews with members of audit cells, techniques: Focus Group, TGN, TRIAGE) and quantitative (Exploratory Factor Analysis). The results made it possible to identify a scale of seven dimensions and fields of 37 items, considering theoretical, empirical, and methodological considerations.</p></sec><sec><title>Practical significance</title><p>Practical significance. This measurement instrument is a toolbox that can be developed for decision-makers to establish a reference system for systematic external quality evaluation at the national level and a toolkit for inspectors and headteachers.</p></sec></trans-abstract><kwd-group xml:lang="ru"><kwd>валидация</kwd><kwd>оценка</kwd><kwd>оптимизационные показатели</kwd><kwd>качество школы</kwd><kwd>психометрическое исследование</kwd></kwd-group><kwd-group xml:lang="en"><kwd>validation</kwd><kwd>evaluation</kwd><kwd>optimisation indicators</kwd><kwd>school quality</kwd><kwd>psychometric study</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Bowe A. G. The development of education indicators for measuring quality in the English-speaking Caribbean: How far have we come? Evaluation and Program Planning. 2015; 48: 31–46.</mixed-citation><mixed-citation xml:lang="en">Bowe A. G. The development of education indicators for measuring quality in the English-speaking Caribbean: How far have we come? Evaluation and Program Planning. 2015; 48: 31–46.</mixed-citation></citation-alternatives></ref><ref id="cit2"><label>2</label><citation-alternatives><mixed-citation xml:lang="ru">Dayan C., Scelles R., Boutin A.-M., Ponsot G., Arnaud C., Storme M. Création et validation d’une échelle de qualité de vie et d’une grille d’observation des caractéristiques personnelles et environnementales pour les enfants polyhandicapés : Enseignements d’une étude. Motricité Cérébrale: Réadaptation, Neurologie du Développement. 2016; 37: 127–138. (In French)</mixed-citation><mixed-citation xml:lang="en">Dayan C., Scelles R., Boutin A.-M., Ponsot G., Arnaud C., Storme M. Création et validation d’une échelle de qualité de vie et d’une grille d’observation des caractéristiques personnelles et environnementales pour les enfants polyhandicapés : Enseignements d’une étude. Motricité Cérébrale: Réadaptation, Neurologie du Développement. 2016; 37: 127–138. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit3"><label>3</label><citation-alternatives><mixed-citation xml:lang="ru">Karatepe O. M., Yavas U., Babakus E. Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services. 2005; 12: 373–383.</mixed-citation><mixed-citation xml:lang="en">Karatepe O. M., Yavas U., Babakus E. Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services. 2005; 12: 373–383.</mixed-citation></citation-alternatives></ref><ref id="cit4"><label>4</label><citation-alternatives><mixed-citation xml:lang="ru">Roussiau N., Bailly N., Renard E. Premières étapes de construction et de validation d’une échelle de spiritualité explicite areligieuse. Pratiques Psychologiques. 2018; 24: 277–291. (In French)</mixed-citation><mixed-citation xml:lang="en">Roussiau N., Bailly N., Renard E. Premières étapes de construction et de validation d’une échelle de spiritualité explicite areligieuse. Pratiques Psychologiques. 2018; 24: 277–291. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit5"><label>5</label><citation-alternatives><mixed-citation xml:lang="ru">Machado T., Desrumaux P., Van Droogenbroeck A. Indicateurs organisationnels et individuels du bien-être. Étude exploratoire auprès d’aides-soignants et d’infirmiers. Bulletin de Psychologie. 2016; 541: 19. (In French)</mixed-citation><mixed-citation xml:lang="en">Machado T., Desrumaux P., Van Droogenbroeck A. Indicateurs organisationnels et individuels du bien-être. Étude exploratoire auprès d’aides-soignants et d’infirmiers. Bulletin de Psychologie. 2016; 541: 19. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit6"><label>6</label><citation-alternatives><mixed-citation xml:lang="ru">Talbott E., Maggin D. M., Van Acker E. Y., Kumm S. Quality indicators for reviews of research in special education. Exceptionality. 2018; 26: 245–265.</mixed-citation><mixed-citation xml:lang="en">Talbott E., Maggin D. M., Van Acker E. Y., Kumm S. Quality indicators for reviews of research in special education. Exceptionality. 2018; 26: 245–265.</mixed-citation></citation-alternatives></ref><ref id="cit7"><label>7</label><citation-alternatives><mixed-citation xml:lang="ru">Karatepe O. M., Yavas U., Babakus E. Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services. 2005; 12: 373–383.</mixed-citation><mixed-citation xml:lang="en">Karatepe O. M., Yavas U., Babakus E. Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services. 2005; 12: 373–383.</mixed-citation></citation-alternatives></ref><ref id="cit8"><label>8</label><citation-alternatives><mixed-citation xml:lang="ru">Torres Fragoso J., Luna Espinoza I. Assessment of banking service quality perception using the SERVPERF model. Contaduría y Administración. 2017; 62: 1294–1316.</mixed-citation><mixed-citation xml:lang="en">Torres Fragoso J., Luna Espinoza I. Assessment of banking service quality perception using the SERVPERF model. Contaduría y Administración. 2017; 62: 1294–1316.</mixed-citation></citation-alternatives></ref><ref id="cit9"><label>9</label><citation-alternatives><mixed-citation xml:lang="ru">Dahler-Larsen P. Publication des données sur la qualité des établissements scolaires au Danemark : contingence et non-linéarité. Education et Sociétés. 2011; 28: 21. (In French)</mixed-citation><mixed-citation xml:lang="en">Dahler-Larsen P. Publication des données sur la qualité des établissements scolaires au Danemark : contingence et non-linéarité. Education et Sociétés. 2011; 28: 21. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit10"><label>10</label><citation-alternatives><mixed-citation xml:lang="ru">Maghnouj S., Belanger J., Clarke M., Fordham E., Kitchen H., McGregor I. Examens de l’OCDE du cadre d’évaluation de l’éducation: Maroc: OECD Reviews of Evaluation Framework Education. Morocco: L’Organisation de cooperationet de developpement economiques (OCDE); 2018. 270 p. (In French)</mixed-citation><mixed-citation xml:lang="en">Maghnouj S., Belanger J., Clarke M., Fordham E., Kitchen H., McGregor I. Examens de l’OCDE du cadre d’évaluation de l’éducation: Maroc: OECD Reviews of Evaluation Framework Education. Morocco: L’Organisation de cooperationet de developpement economiques (OCDE); 2018. 270 p. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit11"><label>11</label><citation-alternatives><mixed-citation xml:lang="ru">Billing D., Thomas H. The international transferability of quality assessment systems for higher education: The Turkish experience. Quality in Higher Education. 2000; 6: 31–40.</mixed-citation><mixed-citation xml:lang="en">Billing D., Thomas H. The international transferability of quality assessment systems for higher education: The Turkish experience. Quality in Higher Education. 2000; 6: 31–40.</mixed-citation></citation-alternatives></ref><ref id="cit12"><label>12</label><citation-alternatives><mixed-citation xml:lang="ru">van Damme D. Tendances et modèles de l’assurance internationale de la qualité de l’enseignement supérieur en relation avec le commerce des services d’éducation. Gest Enseign Supér. 2002; 14: 107–158.</mixed-citation><mixed-citation xml:lang="en">van Damme D. Tendances et modèles de l’assurance internationale de la qualité de l’enseignement supérieur en relation avec le commerce des services d’éducation. Gest Enseign Supér. 2002; 14: 107–158.</mixed-citation></citation-alternatives></ref><ref id="cit13"><label>13</label><citation-alternatives><mixed-citation xml:lang="ru">Ramseook-Munhurrun P., Nundlall P. Service quality measurement for a secondary school setting. Quality Assurance in Education. 2013; 21: 387–401.</mixed-citation><mixed-citation xml:lang="en">Ramseook-Munhurrun P., Nundlall P. Service quality measurement for a secondary school setting. Quality Assurance in Education. 2013; 21: 387–401.</mixed-citation></citation-alternatives></ref><ref id="cit14"><label>14</label><citation-alternatives><mixed-citation xml:lang="ru">Riahi S., Riahi A. The Pedagogy of higher education: How to evaluate the quality of training in Morocco to improve it. International Journal of Engineering Pedagogy (iJEP). 2018; 8: 92.</mixed-citation><mixed-citation xml:lang="en">Riahi S., Riahi A. The Pedagogy of higher education: How to evaluate the quality of training in Morocco to improve it. International Journal of Engineering Pedagogy (iJEP). 2018; 8: 92.</mixed-citation></citation-alternatives></ref><ref id="cit15"><label>15</label><citation-alternatives><mixed-citation xml:lang="ru">Ghaicha A., Moroccan higher education system: Reality and prospects. Higher Education of Social Science. 2018; 14: 10–17.</mixed-citation><mixed-citation xml:lang="en">Ghaicha A., Moroccan higher education system: Reality and prospects. Higher Education of Social Science. 2018; 14: 10–17.</mixed-citation></citation-alternatives></ref><ref id="cit16"><label>16</label><citation-alternatives><mixed-citation xml:lang="ru">Mohjbilou J. ةيؤرلا صن [Internet]. نيوكتلاو ةيبرتلا ةموظنم حالصإل ةيجيتارتسإلا ةيؤرلا يملعلا ثحبلاو - The strategic vision for the reform of the education system 2015-2030. [cited 2021 May 20]. Available from: https://vision.csefrs.ma/integral/ (In Arabic)</mixed-citation><mixed-citation xml:lang="en">Mohjbilou J. ةيؤرلا صن [Internet]. نيوكتلاو ةيبرتلا ةموظنم حالصإل ةيجيتارتسإلا ةيؤرلا يملعلا ثحبلاو - The strategic vision for the reform of the education system 2015-2030. [cited 2021 May 20]. Available from: https://vision.csefrs.ma/integral/ (In Arabic)</mixed-citation></citation-alternatives></ref><ref id="cit17"><label>17</label><citation-alternatives><mixed-citation xml:lang="ru">Badran A., Baydoun E., Hillman J. R. Major challenges facing higher education in the Arab world: Quality assurance and relevance [Internet]. Cham: Springer International Publishing; 2019 [cited 2021 May 20]. 381 p. Available from: http://link.springer.com/10.1007/978-3-030-03774-1</mixed-citation><mixed-citation xml:lang="en">Badran A., Baydoun E., Hillman J. R. Major challenges facing higher education in the Arab world: Quality assurance and relevance [Internet]. Cham: Springer International Publishing; 2019 [cited 2021 May 20]. 381 p. Available from: http://link.springer.com/10.1007/978-3-030-03774-1</mixed-citation></citation-alternatives></ref><ref id="cit18"><label>18</label><citation-alternatives><mixed-citation xml:lang="ru">Hildesheim C., Sonntag K. The quality culture inventory: A comprehensive approach towards measuring quality culture in higher education. Studies in Higher Education. 2020; 45: 892–908.</mixed-citation><mixed-citation xml:lang="en">Hildesheim C., Sonntag K. The quality culture inventory: A comprehensive approach towards measuring quality culture in higher education. Studies in Higher Education. 2020; 45: 892–908.</mixed-citation></citation-alternatives></ref><ref id="cit19"><label>19</label><citation-alternatives><mixed-citation xml:lang="ru">Kohoutek J. Deconstructing institutionalisation of the European standards for quality assurance: From instrument mixes to quality cultures and implications for international research: Deconstructing institutionalisation of the European standards. Higher Education Quarterly. 2016; b70: 301–326.</mixed-citation><mixed-citation xml:lang="en">Kohoutek J. Deconstructing institutionalisation of the European standards for quality assurance: From instrument mixes to quality cultures and implications for international research: Deconstructing institutionalisation of the European standards. Higher Education Quarterly. 2016; b70: 301–326.</mixed-citation></citation-alternatives></ref><ref id="cit20"><label>20</label><citation-alternatives><mixed-citation xml:lang="ru">Ntim S. Embedding quality culture in higher education in Ghana: Quality control and assessment in emerging private universities. Higher Education. 2014; 68: 837–849.</mixed-citation><mixed-citation xml:lang="en">Ntim S. Embedding quality culture in higher education in Ghana: Quality control and assessment in emerging private universities. Higher Education. 2014; 68: 837–849.</mixed-citation></citation-alternatives></ref><ref id="cit21"><label>21</label><citation-alternatives><mixed-citation xml:lang="ru">Sattler C., Sonntag K., Götzen K. The Quality Culture Inventory (QCI): An instrument assessing quality-related aspects of work. In: Deml B., Stock P., Bruder R., Schlick C. M. (Eds.). Advances in Ergonomic Design of Systems, Products and Processes [Internet]. Berlin, Heidelberg: Springer Berlin Heidelberg; 2016 [cited 2021 May 20]. p. 43–56. Available from: http://link.springer.com/10.1007/978-3-662-48661-0_3</mixed-citation><mixed-citation xml:lang="en">Sattler C., Sonntag K., Götzen K. The Quality Culture Inventory (QCI): An instrument assessing quality-related aspects of work. In: Deml B., Stock P., Bruder R., Schlick C. M. (Eds.). Advances in Ergonomic Design of Systems, Products and Processes [Internet]. Berlin, Heidelberg: Springer Berlin Heidelberg; 2016 [cited 2021 May 20]. p. 43–56. Available from: http://link.springer.com/10.1007/978-3-662-48661-0_3</mixed-citation></citation-alternatives></ref><ref id="cit22"><label>22</label><citation-alternatives><mixed-citation xml:lang="ru">Gunawan W., Creed P. A., Glendon A. I. Development and initial validation of a perceived future employability scale for young adults. Journal of Career Assessment. 2019; 27: 610–627.</mixed-citation><mixed-citation xml:lang="en">Gunawan W., Creed P. A., Glendon A. I. Development and initial validation of a perceived future employability scale for young adults. Journal of Career Assessment. 2019; 27: 610–627.</mixed-citation></citation-alternatives></ref><ref id="cit23"><label>23</label><citation-alternatives><mixed-citation xml:lang="ru">Huson N. Oman. Quality culture in higher education a good-practice example. Zeitschrift Für Interkulturellen Fremdsprachenunterricht. 2015; 20: 101–115.</mixed-citation><mixed-citation xml:lang="en">Huson N. Oman. Quality culture in higher education a good-practice example. Zeitschrift Für Interkulturellen Fremdsprachenunterricht. 2015; 20: 101–115.</mixed-citation></citation-alternatives></ref><ref id="cit24"><label>24</label><citation-alternatives><mixed-citation xml:lang="ru">Shah A. A., Uqaili M. A., Qureshi A. S. Adoption of quality culture — A case study of Mehran University of Engineering &amp; Technology. In: 2017 IEEE Global Humanitarian Technology Conference (GHTC) [Internet]; Jamshoro, Sindh, Pakistan. San Jose, CA: IEEE; 2017 [cited 2021 May 20]; p. 1–5. Available from: http://ieeexplore.ieee.org/document/8239254//</mixed-citation><mixed-citation xml:lang="en">Shah A. A., Uqaili M. A., Qureshi A. S. Adoption of quality culture — A case study of Mehran University of Engineering &amp; Technology. In: 2017 IEEE Global Humanitarian Technology Conference (GHTC) [Internet]; Jamshoro, Sindh, Pakistan. San Jose, CA: IEEE; 2017 [cited 2021 May 20]; p. 1–5. Available from: http://ieeexplore.ieee.org/document/8239254//</mixed-citation></citation-alternatives></ref><ref id="cit25"><label>25</label><citation-alternatives><mixed-citation xml:lang="ru">Karaca M., Inan S. A measure of possible sources of demotivation in L2 writing: A scale development and validation study. Assessing Writing. 2020; 43: 100438.</mixed-citation><mixed-citation xml:lang="en">Karaca M., Inan S. A measure of possible sources of demotivation in L2 writing: A scale development and validation study. Assessing Writing. 2020; 43: 100438.</mixed-citation></citation-alternatives></ref><ref id="cit26"><label>26</label><citation-alternatives><mixed-citation xml:lang="ru">DeVellis R. F. Scale development: Theory and applications. Newbury Park, CA: Sage publications; 2016. 205 p.</mixed-citation><mixed-citation xml:lang="en">DeVellis R. F. Scale development: Theory and applications. Newbury Park, CA: Sage publications; 2016. 205 p.</mixed-citation></citation-alternatives></ref><ref id="cit27"><label>27</label><citation-alternatives><mixed-citation xml:lang="ru">Ozdemir Y., Kaya S. K., Turhan E. A scale to measure sustainable campus services in higher education: “Sustainable Service Quality.” Journal of Cleaner Production. 2020; 245: 118839.</mixed-citation><mixed-citation xml:lang="en">Ozdemir Y., Kaya S. K., Turhan E. A scale to measure sustainable campus services in higher education: “Sustainable Service Quality.” Journal of Cleaner Production. 2020; 245: 118839.</mixed-citation></citation-alternatives></ref><ref id="cit28"><label>28</label><citation-alternatives><mixed-citation xml:lang="ru">Abdullah F. HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in Education. 2005; 13: 305–328.</mixed-citation><mixed-citation xml:lang="en">Abdullah F. HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in Education. 2005; 13: 305–328.</mixed-citation></citation-alternatives></ref><ref id="cit29"><label>29</label><citation-alternatives><mixed-citation xml:lang="ru">Arribas Díaz J. A., Martínez-Mediano C. The impact of ISO quality management systems on primary and secondary schools in Spain. Quality Assurance in Education. 2018; 26: 2–24.</mixed-citation><mixed-citation xml:lang="en">Arribas Díaz J. A., Martínez-Mediano C. The impact of ISO quality management systems on primary and secondary schools in Spain. Quality Assurance in Education. 2018; 26: 2–24.</mixed-citation></citation-alternatives></ref><ref id="cit30"><label>30</label><citation-alternatives><mixed-citation xml:lang="ru">Detert J. R., Schroeder R. G., Cudeck R. The measurement of quality management culture in schools: Development and validation of the SQMCS. Journal of Operations Management. 2003; 21: 307–328.</mixed-citation><mixed-citation xml:lang="en">Detert J. R., Schroeder R. G., Cudeck R. The measurement of quality management culture in schools: Development and validation of the SQMCS. Journal of Operations Management. 2003; 21: 307–328.</mixed-citation></citation-alternatives></ref><ref id="cit31"><label>31</label><citation-alternatives><mixed-citation xml:lang="ru">Soria-García J., Martínez-Lorente Á. R. Development and validation of a measure of the quality management practices in education. Total Quality Management &amp; Business Excellence. 2014; 25: 57–79.</mixed-citation><mixed-citation xml:lang="en">Soria-García J., Martínez-Lorente Á. R. Development and validation of a measure of the quality management practices in education. Total Quality Management &amp; Business Excellence. 2014; 25: 57–79.</mixed-citation></citation-alternatives></ref><ref id="cit32"><label>32</label><citation-alternatives><mixed-citation xml:lang="ru">Varouchas E., Sicilia M.-A., Sánchez-Alonso S. Towards an integrated learning analytics framework for quality perceptions in higher education: A 3-tier content, process, engagement model for key performance indicators. Behaviour &amp; Information Technology. 2018; 37: 1129–1141.</mixed-citation><mixed-citation xml:lang="en">Varouchas E., Sicilia M.-A., Sánchez-Alonso S. Towards an integrated learning analytics framework for quality perceptions in higher education: A 3-tier content, process, engagement model for key performance indicators. Behaviour &amp; Information Technology. 2018; 37: 1129–1141.</mixed-citation></citation-alternatives></ref><ref id="cit33"><label>33</label><citation-alternatives><mixed-citation xml:lang="ru">Snijders I., Rikers R. M. J. P., Wijnia L., Loyens S. M. M. Relationship quality time: The validation of a relationship quality scale in higher education. Higher Education Research &amp; Development. 2018; 37: 404–417.</mixed-citation><mixed-citation xml:lang="en">Snijders I., Rikers R. M. J. P., Wijnia L., Loyens S. M. M. Relationship quality time: The validation of a relationship quality scale in higher education. Higher Education Research &amp; Development. 2018; 37: 404–417.</mixed-citation></citation-alternatives></ref><ref id="cit34"><label>34</label><citation-alternatives><mixed-citation xml:lang="ru">Heo W., Park N., Park K. Classifying students using an expectation-perception survey about a hospitality laboratory class: Empirical research with the finite mixture model. Anatolia. 2020; 31: 50–61.</mixed-citation><mixed-citation xml:lang="en">Heo W., Park N., Park K. Classifying students using an expectation-perception survey about a hospitality laboratory class: Empirical research with the finite mixture model. Anatolia. 2020; 31: 50–61.</mixed-citation></citation-alternatives></ref><ref id="cit35"><label>35</label><citation-alternatives><mixed-citation xml:lang="ru">Ramseook-Munhurrun P., Naidoo P., Nundlall P. A proposed model for measuring service quality in secondary education. International Journal of Quality and Service Sciences. 2010; 2: 335–351.</mixed-citation><mixed-citation xml:lang="en">Ramseook-Munhurrun P., Naidoo P., Nundlall P. A proposed model for measuring service quality in secondary education. International Journal of Quality and Service Sciences. 2010; 2: 335–351.</mixed-citation></citation-alternatives></ref><ref id="cit36"><label>36</label><citation-alternatives><mixed-citation xml:lang="ru">Tovey P. Quality assurance in continuing professional education: An analysis [Internet]. 1st ed. London: Routledge; 2013 [cited 2021 May 20]. 224 p. Available from: https://www.taylorfrancis.com/books/9780203423684</mixed-citation><mixed-citation xml:lang="en">Tovey P. Quality assurance in continuing professional education: An analysis [Internet]. 1st ed. London: Routledge; 2013 [cited 2021 May 20]. 224 p. Available from: https://www.taylorfrancis.com/books/9780203423684</mixed-citation></citation-alternatives></ref><ref id="cit37"><label>37</label><citation-alternatives><mixed-citation xml:lang="ru">Silva D. S., Moraes G. H. S. M., Makiya I. K., Cesar F. I. G. Measurement of perceived service quality in higher education institutions: A review of HEdPERF scale use. Quality Assurance in Education. 2017; 25: 415–439.</mixed-citation><mixed-citation xml:lang="en">Silva D. S., Moraes G. H. S. M., Makiya I. K., Cesar F. I. G. Measurement of perceived service quality in higher education institutions: A review of HEdPERF scale use. Quality Assurance in Education. 2017; 25: 415–439.</mixed-citation></citation-alternatives></ref><ref id="cit38"><label>38</label><citation-alternatives><mixed-citation xml:lang="ru">Sweis R., Diab H., Mahmoud Saleh F. I., Suifan T., Dahiyat S. E. Assessing service quality in secondary schools: The case of Jordan. Benchmarking: An International Journal. 2016; 23: 1207–1226.</mixed-citation><mixed-citation xml:lang="en">Sweis R., Diab H., Mahmoud Saleh F. I., Suifan T., Dahiyat S. E. Assessing service quality in secondary schools: The case of Jordan. Benchmarking: An International Journal. 2016; 23: 1207–1226.</mixed-citation></citation-alternatives></ref><ref id="cit39"><label>39</label><citation-alternatives><mixed-citation xml:lang="ru">Gronroos C. Service quality: The six criteria of good perceived service. Review of business. St. John’s University. 1988; 9: 10.</mixed-citation><mixed-citation xml:lang="en">Gronroos C. Service quality: The six criteria of good perceived service. Review of business. St. John’s University. 1988; 9: 10.</mixed-citation></citation-alternatives></ref><ref id="cit40"><label>40</label><citation-alternatives><mixed-citation xml:lang="ru">Lai Fong Cheng A., Keung Yau H. Principals’ and teachers’ perceptions of quality management in Hong Kong primary schools. Quality Assurance in Education. 2011; 19: 170–186.</mixed-citation><mixed-citation xml:lang="en">Lai Fong Cheng A., Keung Yau H. Principals’ and teachers’ perceptions of quality management in Hong Kong primary schools. Quality Assurance in Education. 2011; 19: 170–186.</mixed-citation></citation-alternatives></ref><ref id="cit41"><label>41</label><citation-alternatives><mixed-citation xml:lang="ru">Domínguez A. Q., Ruiz M. Á., Huertas J. A., Alonso-Tapia J. Development and validation of the School Climate Questionnaire for Secondary and High School Teachers (SCQSHST). Anales de Psicología. 2019; 36: 155–165.</mixed-citation><mixed-citation xml:lang="en">Domínguez A. Q., Ruiz M. Á., Huertas J. A., Alonso-Tapia J. Development and validation of the School Climate Questionnaire for Secondary and High School Teachers (SCQSHST). Anales de Psicología. 2019; 36: 155–165.</mixed-citation></citation-alternatives></ref><ref id="cit42"><label>42</label><citation-alternatives><mixed-citation xml:lang="ru">Gaudreau N., Frenette É., Thibodeau S. Élaboration de l’Échelle du sentiment d’efficacité personnelle des enseignants en gestion de classe (ÉSEPGC). Mesure et évaluation en éducation. 2015; 38: 31. (In French)</mixed-citation><mixed-citation xml:lang="en">Gaudreau N., Frenette É., Thibodeau S. Élaboration de l’Échelle du sentiment d’efficacité personnelle des enseignants en gestion de classe (ÉSEPGC). Mesure et évaluation en éducation. 2015; 38: 31. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit43"><label>43</label><citation-alternatives><mixed-citation xml:lang="ru">Cheng Y.-Y., Chen L.-M., Liu K.-S., Chen Y.-L. Development and psychometric evaluation of the school bullying scales: A Rasch measurement approach. Educational and Psychological Measurement. 2011; 71: 200–216.</mixed-citation><mixed-citation xml:lang="en">Cheng Y.-Y., Chen L.-M., Liu K.-S., Chen Y.-L. Development and psychometric evaluation of the school bullying scales: A Rasch measurement approach. Educational and Psychological Measurement. 2011; 71: 200–216.</mixed-citation></citation-alternatives></ref><ref id="cit44"><label>44</label><citation-alternatives><mixed-citation xml:lang="ru">Thomas H. J., Scott J. G., Coates J. M., Connor J. P. Development and validation of the bullying and cyberbullying scale for adolescents: A multidimensional measurement model. British Journal of Educational Psychology. 2019; 89: 75–94.</mixed-citation><mixed-citation xml:lang="en">Thomas H. J., Scott J. G., Coates J. M., Connor J. P. Development and validation of the bullying and cyberbullying scale for adolescents: A multidimensional measurement model. British Journal of Educational Psychology. 2019; 89: 75–94.</mixed-citation></citation-alternatives></ref><ref id="cit45"><label>45</label><citation-alternatives><mixed-citation xml:lang="ru">Saitoti G. Education sector review: How far have we come since independence and what still needs to be done to meet the educational needs of all Kenyans. In: Report of the National Conference on Education and Training held at the Kenyatta International Conference Centre; 2003 Nov 27–29; Nairobi. p. 50–64.</mixed-citation><mixed-citation xml:lang="en">Saitoti G. Education sector review: How far have we come since independence and what still needs to be done to meet the educational needs of all Kenyans. In: Report of the National Conference on Education and Training held at the Kenyatta International Conference Centre; 2003 Nov 27–29; Nairobi. p. 50–64.</mixed-citation></citation-alternatives></ref><ref id="cit46"><label>46</label><citation-alternatives><mixed-citation xml:lang="ru">Kasetwar R. Quality in higher education. University News. 2008; 46: 6–12.</mixed-citation><mixed-citation xml:lang="en">Kasetwar R. Quality in higher education. University News. 2008; 46: 6–12.</mixed-citation></citation-alternatives></ref><ref id="cit47"><label>47</label><citation-alternatives><mixed-citation xml:lang="ru">Collignon E., Wissler M. Qualité et compétitivité des entreprises: du diagnostic aux actions de progrès. 2nd ed. Paris, France: FeniXX; 1988. 293 p. (In French)</mixed-citation><mixed-citation xml:lang="en">Collignon E., Wissler M. Qualité et compétitivité des entreprises: du diagnostic aux actions de progrès. 2nd ed. Paris, France: FeniXX; 1988. 293 p. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit48"><label>48</label><citation-alternatives><mixed-citation xml:lang="ru">Churchill G. A. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research. 1979; 16: 64–73.</mixed-citation><mixed-citation xml:lang="en">Churchill G. A. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research. 1979; 16: 64–73.</mixed-citation></citation-alternatives></ref><ref id="cit49"><label>49</label><citation-alternatives><mixed-citation xml:lang="ru">Helmer O. The use of the Delphi Technique in problems of educational innovations. Rand Paper Series. 1966. 22 p.</mixed-citation><mixed-citation xml:lang="en">Helmer O. The use of the Delphi Technique in problems of educational innovations. Rand Paper Series. 1966. 22 p.</mixed-citation></citation-alternatives></ref><ref id="cit50"><label>50</label><citation-alternatives><mixed-citation xml:lang="ru">Nunnally J. C. Psychometric theory (revised). New York, NY: McGraw-Hill; 1978. p. 97–146.</mixed-citation><mixed-citation xml:lang="en">Nunnally J. C. Psychometric theory (revised). New York, NY: McGraw-Hill; 1978. p. 97–146.</mixed-citation></citation-alternatives></ref><ref id="cit51"><label>51</label><citation-alternatives><mixed-citation xml:lang="ru">Cronbach L. J. Coefficient alpha and the internal structure of tests. Psychometrika. 1951; 16: 297–334.</mixed-citation><mixed-citation xml:lang="en">Cronbach L. J. Coefficient alpha and the internal structure of tests. Psychometrika. 1951; 16: 297–334.</mixed-citation></citation-alternatives></ref><ref id="cit52"><label>52</label><citation-alternatives><mixed-citation xml:lang="ru">Cronbach L. J. Test validation. In: R. Thorndike (Ed.). Educational Measurement. 2nd ed. Washington DC: American Council on Education; 1971. p. 443–507.</mixed-citation><mixed-citation xml:lang="en">Cronbach L. J. Test validation. In: R. Thorndike (Ed.). Educational Measurement. 2nd ed. Washington DC: American Council on Education; 1971. p. 443–507.</mixed-citation></citation-alternatives></ref><ref id="cit53"><label>53</label><citation-alternatives><mixed-citation xml:lang="ru">Costello A. B., Osborne J. Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation. 2005; 10: 7.</mixed-citation><mixed-citation xml:lang="en">Costello A. B., Osborne J. Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation. 2005; 10: 7.</mixed-citation></citation-alternatives></ref><ref id="cit54"><label>54</label><citation-alternatives><mixed-citation xml:lang="ru">Kieffer K. M. Orthogonal versus oblique factor rotation: A literature review regarding the pros and cons. In: Mid-South Educational Research Association Annual Meeting (MSERA); New Orleans, 1998 Nov 3–6. New Orleans, LA; 1998. p. 4–6.</mixed-citation><mixed-citation xml:lang="en">Kieffer K. M. Orthogonal versus oblique factor rotation: A literature review regarding the pros and cons. In: Mid-South Educational Research Association Annual Meeting (MSERA); New Orleans, 1998 Nov 3–6. New Orleans, LA; 1998. p. 4–6.</mixed-citation></citation-alternatives></ref><ref id="cit55"><label>55</label><citation-alternatives><mixed-citation xml:lang="ru">Guttman L. A note on Sir Cyril Burt’s ‘factorial analysis of qualitative data. British Journal of Statistical Psychology. 1953; 6: 1–4.</mixed-citation><mixed-citation xml:lang="en">Guttman L. A note on Sir Cyril Burt’s ‘factorial analysis of qualitative data. British Journal of Statistical Psychology. 1953; 6: 1–4.</mixed-citation></citation-alternatives></ref><ref id="cit56"><label>56</label><citation-alternatives><mixed-citation xml:lang="ru">Bourque J., Poulin N., Cleaver A. Évaluation de l’utilisation et de la présentation des résultats d’analyses factorielles et d’analyses en composantes principales en éducation. Revue des Sciences de L’éducation. 2006; 32: 325–344. (In French)</mixed-citation><mixed-citation xml:lang="en">Bourque J., Poulin N., Cleaver A. Évaluation de l’utilisation et de la présentation des résultats d’analyses factorielles et d’analyses en composantes principales en éducation. Revue des Sciences de L’éducation. 2006; 32: 325–344. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit57"><label>57</label><citation-alternatives><mixed-citation xml:lang="ru">Elliot A. J., McGregor H. A. A 2×2 achievement goal framework. Journal of Personality and Social Psychology. 2001; 80: 501.</mixed-citation><mixed-citation xml:lang="en">Elliot A. J., McGregor H. A. A 2×2 achievement goal framework. Journal of Personality and Social Psychology. 2001; 80: 501.</mixed-citation></citation-alternatives></ref><ref id="cit58"><label>58</label><citation-alternatives><mixed-citation xml:lang="ru">Hurley A. E., Scandura T. A., Schriesheim C. A., Brannick M. T., Seers A., Vandenberg R. J., et al. Exploratory and confirmatory factor analysis: Guidelines, issues, and alternatives. Journal of Organizational Behavior. 1997; 18: 667–683.</mixed-citation><mixed-citation xml:lang="en">Hurley A. E., Scandura T. A., Schriesheim C. A., Brannick M. T., Seers A., Vandenberg R. J., et al. Exploratory and confirmatory factor analysis: Guidelines, issues, and alternatives. Journal of Organizational Behavior. 1997; 18: 667–683.</mixed-citation></citation-alternatives></ref><ref id="cit59"><label>59</label><citation-alternatives><mixed-citation xml:lang="ru">Neuville S., Frenay M. La persévérance des étudiants de 1er baccalauréat à la lumière du modèle expectancy-value. In: Michaut C., Romainville M. (Eds.). Réussite Échec Abandon Dans L’enseignement Supér. France: De Boeck; 2012. p. 157–75. (In French)</mixed-citation><mixed-citation xml:lang="en">Neuville S., Frenay M. La persévérance des étudiants de 1er baccalauréat à la lumière du modèle expectancy-value. In: Michaut C., Romainville M. (Eds.). Réussite Échec Abandon Dans L’enseignement Supér. France: De Boeck; 2012. p. 157–75. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit60"><label>60</label><citation-alternatives><mixed-citation xml:lang="ru">Gorsuch R. L. Factor analysis. Hillsdale, NJ: Lawrence Erlbaum Associates; 1983. 425 p.</mixed-citation><mixed-citation xml:lang="en">Gorsuch R. L. Factor analysis. Hillsdale, NJ: Lawrence Erlbaum Associates; 1983. 425 p.</mixed-citation></citation-alternatives></ref><ref id="cit61"><label>61</label><citation-alternatives><mixed-citation xml:lang="ru">Thode H. Testing for normality. New York; Marcel Dekker: 2002. p. 99–123.</mixed-citation><mixed-citation xml:lang="en">Thode H. Testing for normality. New York; Marcel Dekker: 2002. p. 99–123.</mixed-citation></citation-alternatives></ref><ref id="cit62"><label>62</label><citation-alternatives><mixed-citation xml:lang="ru">Clark V. L. P., Ivankova N. V. Mixed methods research: A guide to the field. Vol. 3. Thousand Oaks, CA: Sage publications; 2015. 361 p.</mixed-citation><mixed-citation xml:lang="en">Clark V. L. P., Ivankova N. V. Mixed methods research: A guide to the field. Vol. 3. Thousand Oaks, CA: Sage publications; 2015. 361 p.</mixed-citation></citation-alternatives></ref><ref id="cit63"><label>63</label><citation-alternatives><mixed-citation xml:lang="ru">Field A. Discovering statistics using SPSS. London: SAGE Publications; 2005. 816 p.</mixed-citation><mixed-citation xml:lang="en">Field A. Discovering statistics using SPSS. London: SAGE Publications; 2005. 816 p.</mixed-citation></citation-alternatives></ref><ref id="cit64"><label>64</label><citation-alternatives><mixed-citation xml:lang="ru">Van Maele D., Van Houtte M. The quality of school life: Teacher-student trust relationships and the organizational school context. Social Indicators Research. 2011; 100: 85–100.</mixed-citation><mixed-citation xml:lang="en">Van Maele D., Van Houtte M. The quality of school life: Teacher-student trust relationships and the organizational school context. Social Indicators Research. 2011; 100: 85–100.</mixed-citation></citation-alternatives></ref><ref id="cit65"><label>65</label><citation-alternatives><mixed-citation xml:lang="ru">Casanova M. A. Evaluación y calidad de centros educativos. Madrid: La Muralla; España; 2004. 276 p. (In Spanish)</mixed-citation><mixed-citation xml:lang="en">Casanova M. A. Evaluación y calidad de centros educativos. Madrid: La Muralla; España; 2004. 276 p. (In Spanish)</mixed-citation></citation-alternatives></ref><ref id="cit66"><label>66</label><citation-alternatives><mixed-citation xml:lang="ru">Claude Ah-Teck J., Starr K. Principals’ perceptions of “quality” in Mauritian schools using the Baldrige framework. Journal of Educational Administration. 2013; 51: 680–704.</mixed-citation><mixed-citation xml:lang="en">Claude Ah-Teck J., Starr K. Principals’ perceptions of “quality” in Mauritian schools using the Baldrige framework. Journal of Educational Administration. 2013; 51: 680–704.</mixed-citation></citation-alternatives></ref><ref id="cit67"><label>67</label><citation-alternatives><mixed-citation xml:lang="ru">Olson L. M. An examination of quality management in support functions of elementary and secondary education using the Malcolm Baldrige National Quality Award’s criteria for performance excellence. 2009. 187 p.</mixed-citation><mixed-citation xml:lang="en">Olson L. M. An examination of quality management in support functions of elementary and secondary education using the Malcolm Baldrige National Quality Award’s criteria for performance excellence. 2009. 187 p.</mixed-citation></citation-alternatives></ref><ref id="cit68"><label>68</label><citation-alternatives><mixed-citation xml:lang="ru">Poston W. K. Factors impacting perceived quality in school organizations. Education Policy Analysis Archives. 1997; 5: 19..</mixed-citation><mixed-citation xml:lang="en">Poston W. K. Factors impacting perceived quality in school organizations. Education Policy Analysis Archives. 1997; 5: 19..</mixed-citation></citation-alternatives></ref><ref id="cit69"><label>69</label><citation-alternatives><mixed-citation xml:lang="ru">Svensson M., Klefsjo B. Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments. Total Quality Management. 2000; 11: 800–807.</mixed-citation><mixed-citation xml:lang="en">Svensson M., Klefsjo B. Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments. Total Quality Management. 2000; 11: 800–807.</mixed-citation></citation-alternatives></ref><ref id="cit70"><label>70</label><citation-alternatives><mixed-citation xml:lang="ru">DeVellis R. F. Scale development: Theory and applications. London: Sage publications; 2016. 280 p.</mixed-citation><mixed-citation xml:lang="en">DeVellis R. F. Scale development: Theory and applications. London: Sage publications; 2016. 280 p.</mixed-citation></citation-alternatives></ref><ref id="cit71"><label>71</label><citation-alternatives><mixed-citation xml:lang="ru">Roussel P. Méthodes de développement d’échelles pour questionnaires d’enquête. In: Roussel P., Wacheux F. (Eds.). Management des ressources humaines. méthodes de recherche en Sciences Humaines et Sociales. France: De Boeck; 2005. p. 245–276. (In French)</mixed-citation><mixed-citation xml:lang="en">Roussel P. Méthodes de développement d’échelles pour questionnaires d’enquête. In: Roussel P., Wacheux F. (Eds.). Management des ressources humaines. méthodes de recherche en Sciences Humaines et Sociales. France: De Boeck; 2005. p. 245–276. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit72"><label>72</label><citation-alternatives><mixed-citation xml:lang="ru">Bertrand R., Blais J.-G. Modèles de mesure: l’apport de la théorie des réponses aux items. France: PUQ; 2004. 389 p. (In French)</mixed-citation><mixed-citation xml:lang="en">Bertrand R., Blais J.-G. Modèles de mesure: l’apport de la théorie des réponses aux items. France: PUQ; 2004. 389 p. (In French)</mixed-citation></citation-alternatives></ref><ref id="cit73"><label>73</label><citation-alternatives><mixed-citation xml:lang="ru">Hair J. F., Black W. C., Babin B. J., Anderson R. E., Tatham R. Multivariate data analysis. NJ: Pearson Prentice Hall; 2006. 424 p.</mixed-citation><mixed-citation xml:lang="en">Hair J. F., Black W. C., Babin B. J., Anderson R. E., Tatham R. Multivariate data analysis. NJ: Pearson Prentice Hall; 2006. 424 p.</mixed-citation></citation-alternatives></ref><ref id="cit74"><label>74</label><citation-alternatives><mixed-citation xml:lang="ru">Lagrosen S., Seyyed-Hashemi R., Leitner M. Examination of the dimensions of quality in higher education. Quality Assurance in Education. 2004; 12: 61–69.</mixed-citation><mixed-citation xml:lang="en">Lagrosen S., Seyyed-Hashemi R., Leitner M. Examination of the dimensions of quality in higher education. Quality Assurance in Education. 2004; 12: 61–69.</mixed-citation></citation-alternatives></ref><ref id="cit75"><label>75</label><citation-alternatives><mixed-citation xml:lang="ru">Newton P. Validity and educational assessment. 1st ed. Thousand Oaks, CA: Sage Publications; 2013. 253 p.</mixed-citation><mixed-citation xml:lang="en">Newton P. Validity and educational assessment. 1st ed. Thousand Oaks, CA: Sage Publications; 2013. 253 p.</mixed-citation></citation-alternatives></ref><ref id="cit76"><label>76</label><citation-alternatives><mixed-citation xml:lang="ru">Wu S., Lin C., Wu S., Chuang C.-L., Kuan H.-Y. Factors affecting quality of service in schools in Hualien, Taiwan. Procedia – Social and Behavioral Sciences. 2014; 116: 1160–1164.</mixed-citation><mixed-citation xml:lang="en">Wu S., Lin C., Wu S., Chuang C.-L., Kuan H.-Y. Factors affecting quality of service in schools in Hualien, Taiwan. Procedia – Social and Behavioral Sciences. 2014; 116: 1160–1164.</mixed-citation></citation-alternatives></ref><ref id="cit77"><label>77</label><citation-alternatives><mixed-citation xml:lang="ru">Wilson A., Zeithaml V. A., Bitner M. J., Gremler D. D. Services marketing: Integrating customer focus across the firm. McGraw Hill; 2012. 529 p.</mixed-citation><mixed-citation xml:lang="en">Wilson A., Zeithaml V. A., Bitner M. J., Gremler D. D. Services marketing: Integrating customer focus across the firm. McGraw Hill; 2012. 529 p.</mixed-citation></citation-alternatives></ref><ref id="cit78"><label>78</label><citation-alternatives><mixed-citation xml:lang="ru">Shewhart W. A., Deming W. E. Statistical method from the viewpoint of quality control. Courier Corporation; 1986. 155 p.</mixed-citation><mixed-citation xml:lang="en">Shewhart W. A., Deming W. E. Statistical method from the viewpoint of quality control. Courier Corporation; 1986. 155 p.</mixed-citation></citation-alternatives></ref><ref id="cit79"><label>79</label><citation-alternatives><mixed-citation xml:lang="ru">Karatzias A., Power K. G, Swanson V. Quality of school life: Development and preliminary standardisation of an instrument based on performance indicators in Scottish secondary schools. School Effectiveness and School Improvement. 2001; 12: 3: 265–284.</mixed-citation><mixed-citation xml:lang="en">Karatzias A., Power K. G, Swanson V. Quality of school life: Development and preliminary standardisation of an instrument based on performance indicators in Scottish secondary schools. School Effectiveness and School Improvement. 2001; 12: 3: 265–284.</mixed-citation></citation-alternatives></ref><ref id="cit80"><label>80</label><citation-alternatives><mixed-citation xml:lang="ru">Kells H. R., Mundial B. Performance indicators for higher education: A critical review with policy recommendations (No.PHREE/92/56). Washington, DC: Education and Employment Division, Population and Human Resources Department, The World Bank; 1992. 76 p.</mixed-citation><mixed-citation xml:lang="en">Kells H. R., Mundial B. Performance indicators for higher education: A critical review with policy recommendations (No.PHREE/92/56). Washington, DC: Education and Employment Division, Population and Human Resources Department, The World Bank; 1992. 76 p.</mixed-citation></citation-alternatives></ref></ref-list><fn-group><fn fn-type="conflict"><p>The authors declare that there are no conflicts of interest present.</p></fn></fn-group></back></article>
