edscienceОбразование и наукаThe Education and science journal1994-56392310-5828RSVPU10.17853/1994-5639-2023-7-155-171edscience-3295Research ArticleСОЦИОЛОГИЧЕСКИЕ ИССЛЕДОВАНИЯ В ОБРАЗОВАНИИSOCIOLOGICAL RESEARCH IN EDUCATIONОнлайн-система обеспечения качества в профессионально-технических учебных заведениях с использованием веб-сайта: удовлетворенность пользователейOnline quality assurance system in vocational schools using the website: A user satisfaction perspectivehttps://orcid.org/0000-0003-3437-2542ХадиС.HadiS.

Хади Самсул – профессор кафедры электротехнического образования инженерного факультета

Джокьякарта

Samsul Hadi – Professor, Department of Electrical Engineering Education, Faculty of Engineering

Yogyakarta

samsul_hd@uny.ac.idhttps://orcid.org/0000-0002-5050-4392ВиджаяВ. М.WijayaW. M.

Виджая Видия Мурни – преподаватель кафедры управления образованием факультета образовательных наук и психологии

 Джокьякарта

Widia Murni Wijaya – Lecturer, Department of Educational Management, Faculty of Educational Sciences and Psychology

Yogyakarta

widiamw@uny.ac.idhttps://orcid.org/0000-0003-1182-3769УтариР.UtariR.

Утари Рахмания – преподаватель кафедры управления образованием факультета образовательных наук и психологии 

Джокьякарта 

Rahmania Utari – Lecturer, Department of Educational Management, Faculty of Educational Sciences and Psychology

Yogyakarta

rahmania_utari@uny.ac.idhttps://orcid.org/0000-0001-8535-9001ВиджаянтиВ.WijayantiW.

Виджаянти Вивик – доцент кафедры управления образованием факультета образовательных наук и психологии 

Джокьякарта 

Wiwik Wijayanti – Associate Professor, Department of Educational Management, Faculty of Educational Sciences and Psychology

Yogyakarta

wiwik_wijayanti@uny.ac.idhttps://orcid.org/0000-0003-1876-2866ДжабарК. С.А.JabarC. S.A.

Джабар Чепи Сафруддин Абдул – доцент кафедры управления образованием факультета образовательных наук и психологии 

 Джокьякарта 

Cepi Safruddin Abdul Jabar – Associate Professor, Department of Educational Management, Faculty of Educational Sciences and Psychology

Yogyakarta

cepi_safruddin@uny.ac.idГосударственный университет ДжокьякартыUniversitas Negeri Yogyakarta202314092023257155171Copyright © Хади С., Виджая В.М., Утари Р., Виджаянти В., Джабар К.С., 20232023Хади С., Виджая В.М., Утари Р., Виджаянти В., Джабар К.С.Hadi S., Wijaya W.M., Utari R., Wijayanti W., Jabar C.S.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.edscience.ru/jour/article/view/3295Введение

Введение. Это исследование было проведено с целью выявления факторов, влияющих на удовлетворенность пользователей, чтобы определить качество веб-сайта, обеспечивающего качество образования в профессионально-технических учебных заведениях, и выработать наилучшие рекомендации по улучшению этой онлайн-системы.

Цель

Цель. Это исследование направлено на анализ качества веб-сайта по обеспечению качества образования в профессионально-технических учебных заведениях, который влияет на удовлетворенность пользователей с использованием модели WebQual.

Методология и методы исследования. В этом исследовании использовалось моделирование структурных уравнений – частичный метод наименьших квадратов (PLS-SEM). Был применен метод целевой выборки для определения респондентов из операторов или пользователей веб-сайта из 36 профессиональных школ в провинции Джокьякарта, Индонезия.

Результаты

Результаты. На основе результатов анализа было установлено, что фактор качества взаимодействия с сервисом существенно повлиял на качество электронных услуг на веб-сайте для обеспечения качества образования в профессионально-техническом учебном заведении, что затем непосредственно сказалось на удовлетворенности пользователей веб-сайта.

Практическая значимость

Практическая значимость. В исследовании приводятся рекомендации для разработки и оптимизации веб-сайтов, обеспечивающих качество образования в профессионально-технических учебных заведениях. Это исследование также может быть полезным для школ в плане облегчения отчетности о результатах деятельности через веб-сайты обеспечения качества образования.

 Introduction

 Introduction. This study was conducted to identify the factors that influence user satisfaction to determine the quality of the website (online system) for quality assurance in vocational education from the user’s point of view and to provide the best recommendations for improving the quality of the vocational school quality assurance online system.

Aim

Aim. This study aims to analyse the quality of the vocational school quality assurance website that affects user satisfaction using the WebQual model.

Methodology and research methods. This research used structural equation modelling – partial least square (PLS-SEM) analysis. The purposive sampling technique was chosen to determine the sample of respondents from operators or users of the quality assurance website from 36 vocational schools in Yogyakarta Province, Indonesia.

Results

Results. Based on the analysis results, it was found that the service interaction quality factor significantly influenced the e-service quality of the vocational school website for quality assurance, which then directly affected website user satisfaction.

Practical significance

Practical significance. This research has implications for developing vocational school website for quality assurance to optimise the website function. This research also has implications for schools to facilitate performance reporting through quality assurance website.

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The authors declare that there are no conflicts of interest present.